Frequently Asked Questions


Please call our office at 04-5060185/86 during office hour (9.00am - 6.30pm) to seek for assistance.

Password 1 is for login purpose while Password 2 is for registration, upgrade status, check member pin & product pin, purchase pin, e-wallet withdrawal and product redemption purposes

Password 1 and Password 2 will sent to your registered mobile number via SMS after your membership registration have been done.

You must reset your password before make any redemption.

The system will automatically ask you to change the password for the first time login, if you are not login for the first time, please click on “Change Password 1” or “Change Password 2”.

Please download the C2 Form from our website and fax or email to after fill in.

Member Pin is used for new member registration while Product Pin is used for package registration.

To maintain for unilevel bonus and will be transferred into redemption which can be used for product redemption.

Yes. The expiry date is 3 months from the registration date

Please send an email to Ms Estee Lai ( which included your member ID, name, a copy of cash bill and picture which can clearly show the damage item.